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Man on phone working on laptop to illustrate the idea of who owns your customer
Who Really Owns Your Customer? — Part 2 of 3 (Digital Reset Episode 499)
Artificial Intelligence (AI), Digital Reset, Podcast, Search, Strategy

Who Really Owns Your Customer? — Part 2 of 3 (Digital Reset Episode 499)

If asked, “Who really owns your customer?” most marketing leaders would answer the instantly: "We do." But ownership isn't a feeling. It's a real, powerful, measurable outcome. For most businesses…

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Hands holding a large amount of cash to illustrate the real cost of not owning your customer
The Real Cost When You Don’t Own Your Customer — Part 1 of 3 (Episode 498)
Artificial Intelligence (AI), Distribution, E-commerce, Marketing, Podcast, Strategy

The Real Cost When You Don’t Own Your Customer — Part 1 of 3 (Episode 498)

The platforms sending you customers today are systematically making themselves indispensable... and charging you more for that privilege every quarter. Organic channels are down 20–30% for many companies, across a…

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Photo of surprised, funny-looking tuxedo cat to ironically illustrate that Big Tech's Q1 earnings should not have been a surprise to anyone. Well, I think it's funny anyway.
Big Tech’s Q1 Wasn’t a Surprise — Here’s Why (Digital Reset FOUNDATIONS — Episode 496)
Artificial Intelligence (AI), Digital Reset, E-commerce, Marketing, Podcast, Search, Strategy

Big Tech’s Q1 Wasn’t a Surprise — Here’s Why (Digital Reset FOUNDATIONS — Episode 496)

Last week, Big Tech reported its Q1 2026 earnings. Google achieved an all-time high for search queries and grew their revenue 22%. Amazon announced “Sponsored Prompts,” paid placements built directly…

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Screenshot of Google stock price to illustrate that Google search hit an all-time high.
Google Search Hit an All-Time High… And It’s Costing You (Digital Reset Episode 495)
Artificial Intelligence (AI), Digital Reset, E-commerce, Podcast, Strategy

Google Search Hit an All-Time High… And It’s Costing You (Digital Reset Episode 495)

Pundits spent the last year-plus predicting that AI would kill Big Tech. Big Tech's Q1 2026 earnings suggest they might have missed that meeting. Google's search queries hit an all-time…

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Line art of ship sailing towards iceberg to illustrate the idea that people hate AI.
55% of People Hate AI: How to Use it Without Losing Your Customers (Digital Reset Episode 493)
Artificial Intelligence (AI), Marketing, Podcast, Strategy

55% of People Hate AI: How to Use it Without Losing Your Customers (Digital Reset Episode 493)

Your customers hate AI. The numbers are hard to ignore. A Quinnipiac University poll found that 55% of US adults believe AI will bring "more harm than good," up from…

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