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Business meeting with diverse professionals to illustrate the idea of a complete roadmap for owning your customer
The Complete Roadmap for Owning Your Customer — Part 3 of 3 (Digital Reset Episode 500)
Artificial Intelligence (AI), Digital Reset, Marketing, Podcast, Social Media, Strategy

The Complete Roadmap for Owning Your Customer — Part 3 of 3 (Digital Reset Episode 500)

Today marks our 500th episode. But all 500 episodes share one single thesis: the demand you own is more valuable than the demand you rent. That’s what “Gatekeepers gonna gate”…

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Hub and Spoke graphic showing how you can win no matter what
Win No Matter What: The Hub and Spoke Strategy (Digital Reset Foundations 491)
Artificial Intelligence (AI), Digital Reset, Marketing, Podcast, Social Media, Strategy

Win No Matter What: The Hub and Spoke Strategy (Digital Reset Foundations 491)

Your marketing goal should be to win no matter what happens in the digital space. Yes, the channels your customers choose first change all the time. We’ve gone through search…

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Screenshot of Amazon inside Perplexity Comet browser showing how Comet offers to use its assistant and find related products. Illustrates why Amazon is suing — and what this means for the future of AI and marketing
What Amazon’s Perplexity Lawsuit Means for the Future of AI and Marketing (Episode 476)
Podcast, Artificial Intelligence (AI), Customer Experience, E-commerce, Marketing, Social Media, Strategy

What Amazon’s Perplexity Lawsuit Means for the Future of AI and Marketing (Episode 476)

You may have heard that Amazon is suing Perplexity, alleging that Perplexity’s Comet browser violates the e-commerce giant’s terms of service. Amazon goes even further, though, as an article from…

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Photo of children pointing to the horizon in silhouette to illustrate the ideas of what I'm most thankful for this year.
The Five Things I’m Thankful For This Year (Episode 475)
Podcast, Artificial Intelligence (AI), Digital Transformation, Leadership, Marketing, Personal, Social Media, Strategy

The Five Things I’m Thankful For This Year (Episode 475)

I am incredibly fortunate to do get to do what I do. I’m even more fortunate that I’m surrounded by amazing people every single day. And I’m tremendously thankful for…

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Screenshot of Google's agentic AI in Chrome to illustrate how agentic AI might kill content marketing, viewable on https://blog.google/products/chrome/new-ai-features-for-chrome/
Will Agentic AI Kill Your Content Marketing? (Episode 470)
Podcast, Artificial Intelligence (AI), content marketing, E-commerce, Marketing, Social Media, Strategy

Will Agentic AI Kill Your Content Marketing? (Episode 470)

Google has now added agentic AI to Chrome and in its Search Labs. Google has enormous reach with these tools, which means your customers could start using them almost any…

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