Customer reviews: Who needs an app for that?

TechCrunch points to a kind of funny video for a parody app, one that lets you review anything:

What makes it even funnier, is that an app kind of like that exists already, called Oink.

But that’s not why this story’s important. Because your customers aren’t waiting for an app to tell people what they think of your products and services. They’ve got Twitter and Facebook and Tumblr and Foursquare to say nothing of Yelp, TripAdvisor and AngiesList.

If you’re worried that apps like Oink or the mythical Jotly will expose your flaws, don’t be. Worry about the ways customers do that already. Customers talk about your products and services all the time. And they don’t need an app for that.

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