What?!? You mean there's more to customer service than social tools?
Customer experience and loyalty can't just be something you do online, can they?
Twitter will make us the Borg. Resistance is futile. And that's OK.
Lifestreaming apps like Twitter and Facebook are changing human - and by extension, customer - behavior. Are you ready?
What the Marines can teach you about social media marketing (Guide to Small Business E-commerce Strategy)
Think social media marketing doesn't work? The Marines don't. Here's how they get maximum value.
Small Business Ecommerce Link Digest – June 13. 2008
The June 13 link juice pours towards Mike Moran, Fred Wilson, GoogleSystem and Stowe Boyd. Drink hearty, mates.
Are the critics right? Is social marketing not ready for business?
Social marketing is getting its share of criticism these days. Some of it is justified. How do you know whether to believe the critics or not?