What Trees Will You Plant? (Thinks Out Loud Episode 380)
There's a quote, probably falsely attributed as an Ancient Greek proverb that states, “A society grows great when old men plant trees in whose shade they shall never sit.” Whether…
Revisiting 2023’s Most Important Trends in Digital Marketing (Thinks Out Loud)
With all the hype around generative AI and machine learning and ChatGPT, it's easy to get bogged down thinking that's the only story in digital marketing this year. But it's…
How to Balance Technology and Humanity in Customer Experience (Thinks Out Loud Episode 378)
We live in a world increasingly run by robots. But your customers are still, last time I checked, human beings. They crave connection and a little basic understanding. While you…
Big Digital Marketing Trends: Customer Experience is Cool (Thinks Out Loud Episode 375)
All the latest tech and toys in digital marketing are always cool. ChatGPT? Cool. The new Bing? Cool. Many of the innovations that Google just announced? Also cool. But do…
"Touch Grass" (Thinks Out Loud Episode 358)
We're not just living through digital transformation, we're living through a massive transformation of our lives. A century ago, our grandparents and great grandparents lived through remarkable change with the…