How to Add AI to Your Team (Thinks Out Loud Episode 383)
AI won't steal your job... you've heard that before. What it might do though is change what your job is. And it will definitely make you and your team more…
Revisiting The Early Innings of AI in Marketing
As discussed in last week's episode of the pod, ChatGPT and Bing AI are putting some pressure on Google, but they still represent just a meager share of the monthly…
What Trees Will You Plant? (Thinks Out Loud Episode 380)
There's a quote, probably falsely attributed as an Ancient Greek proverb that states, “A society grows great when old men plant trees in whose shade they shall never sit.” Whether…
Revisiting 2023’s Most Important Trends in Digital Marketing (Thinks Out Loud)
With all the hype around generative AI and machine learning and ChatGPT, it's easy to get bogged down thinking that's the only story in digital marketing this year. But it's…
How to Balance Technology and Humanity in Customer Experience (Thinks Out Loud Episode 378)
We live in a world increasingly run by robots. But your customers are still, last time I checked, human beings. They crave connection and a little basic understanding. While you…