Why "best practices" aren't always best for you (Guide to Small Business Ecommerce Strategy)
If you're only learning from best practices, you're missing half the story. The important half. Here's the rest.
One reason you don't want to be Bill Gates
As Bill Gates steps down, many will look at his success. His greatest failure might be more instructive.
Book Review of the Week-ish: POST study, Forrester Research
Do you know how to set social strategy for your company? Do you know the right tools to use? Josh Bernoff and Charlene Li provide guidelines.
Mike Moran on Toyota's – and every other business' – social media "problem"
Mike Moran points out a great social media case study. The thing to note is that most companies - Toyota included, in this case - miss the point of social…
VibeAgent and the future of social search
TechCrunch announced that VibeAgent launched today. Speaking as a guy working for a hotel company, it's pretty cool. The weight VibeAgent gives to reviews to determine search relevance is excellent,…