6 Things Your Customers Need to Hear You Say April 5, 2013 Tim Peter E-commerce, Marketing, Strategy Your customers keep looking for the right answer to their questions. Here's how you can keep them on your site. View Full Post
The Surprising Marketing Benefit Now that Google Reader is Going Away March 24, 2013 Tim Peter E-commerce, Marketing, Strategy Google Reader is going away. Here's how you can use that to your advantage. View Full Post
The Zen of Digital Marketing Strategy March 5, 2013 Tim Peter E-commerce, Marketing, Strategy Building the right digital marketing strategy for your brand depends on first having the right strategy, then thinking about the tools. View Full Post
Thinks Out Loud Episode 16: Respect Your Customer February 1, 2013 Tim Peter E-commerce, Marketing, Podcast, Strategy Want your customers to care about your business? Show that you care about them. View Full Post
The Race You Can’t Win Customer Service, E-commerce, Strategy The Race You Can’t Win January 16, 2013 Tim Peter Customer Service, E-commerce, Strategy Running a race to zero with your competition is a race you can't win. Here's what to do instead. View Full Post