Are Employees the Key to Good Reviews?
I'm very lucky to work with some amazing clients, folks who offer amazing products and services to their customers. And, if you check out the reviews they receive on places…
The Benefits of Upselling
Want to make more money from your customers? Here's a frequently overlooked tip: Ask them for more. That's the essential premise behind a new white paper I've written in conjunction…
How Safe is Your Industry From Amazon?
Amazon, Google, Facebook, Apple and Microsoft are changing industries. Here's how you can adapt to survive and thrive.
Do Guests Search for Travel in Maps? Why They Will Now
Alex Kremer on Tnooz highlighted the addition of flight prices to Google Maps earlier this week. To put it mildly, it's a really big deal. A game-changer. For reals. I…
Why Travel Marketers Must Think Mobile Right Now (Travel Tuesday)
Mobile commerce is growing. But your customers will belong to somebody else if you don't get onboard now.