When viral marketing isn't viral. Or marketing.
"Going viral" is a good thing. Except when it's not.
You're not welcome here. And other nice things to say.
Does your site welcome customers? All your customers? Every time? Are you sure?
Keeping up with the Joneses. And with your customers.
How do you keep up with changes? Should you?
The Top 9 Marketing and E-commerce All-Star Blogs
Who are the All-Star online marketing and e-commerce blogging? thinks announces its line-up.
When marketing meets customer service: Say what you mean; mean what you say
Nothing can do more to ruin great marketing than lousy customer service. Here's one example why.