Thinks Out Loud Episode 16: Respect Your Customer
Want your customers to care about your business? Show that you care about them.
Is Permission Marketing Still Relevant?
Why you need your customers' permission to market to them.
Finding and Following Your Customer’s Digital Footprint [Updated: June, 2017]
Unsure how to use the data in your organization to improve your customer experience? My recent CXO Chat with IBM Big Data offers tips on how to do just that.
3 Key Trends for 2013
2013 offers both challenges and opportunities. These 3 trends highlight where both can come into play for your business.
6 Things the Baseball Playoffs Can Teach You About Online Marketing | Biznology
My latest Biznology post looks at what you can learn about online marketing from baseball's playoffs.