Are AI and Digital Evil (Thinks Out Loud Episode 438)
Do artificial intelligence and digital more broadly scare you? Do their potential harms keep you up at night? In short, are these tools evil? I don’t think they are. Truly.…
Will AI Kill Your Brand (Thinks Out Loud Episode 435)
Artificial intelligence will shape the way your customers interact with your brand. That’s undoubtedly true. In fact, it’s possible we’ll see cases where the customer might not interact directly with…
Lessons Learned: The TPA Anniversary Show (Thinks Out Loud Episode 420)
If you’re like most people, you might think of anniversaries as a time for looking back. Not me. Usually, I prefer to look ahead. But, this year, I’m making an…
Will Your Customers Use AI? (Thinks Out Loud Episode 418)
AI might be entering the “trough of disillusionment,” but that doesn’t mean it’s dead. Far from it. In fact, an increasing number of customers are using AI every single day.…
How To Perform a Health Check for Your Business (Thinks Out Loud Episode 388)
We're solidly in the dog days of summer. And, we all know that it's almost time to start planning our 2024 business and marketing strategies. And to start that process,…