Measuring customer satisfaction: the Avinash Kaushik interview March 12, 2008 Tim Peter analytics, E-commerce Web analytics don't measure customer satisfaction. Until now. Avinash Kaushik on 4Q and measuring customer satisfaction. View Full Post
Small Business E-commerce Link Digest – March 7, 2008 March 7, 2008 Tim Peter E-commerce, Link Digest This week's list of link love focuses on Google Analytics, SEO, expert advice and whether "sculpting" traffic is strategically sound. View Full Post