Using Mobile to Serve Guest Needs On-Property? Accor Shows How (Travel Tuesday)
Accor offers a great example of using mobile to improve the on-property experience. Here's why that matters.
What's the State of Hotel Reputation Management? (Travel Tuesday)
Hotel, hospitality, and travel marketing increasingly depends on managing your online reputation. Recent data helps illustrate why that is and how you can use it to your advantage.
Does Metasearch Force You to Lower Prices? (Travel Tuesday)
Pricing strategy shouldn't be driven solely by what your competitors do. Your price instead should reflect value.
How to Take Charge of Your Distribution Strategy (Travel Tuesday)
Want to take charge of your hotel's distribution strategy and gain control from the OTA's? Of course you do. Here's how.
What Are Your Customers Actually Buying?
Why do airlines suck? That's the question raised by the just-released Airline Quality Rating Report for 2012 [PDF link]. The report suggests that airlines increasingly get the operational details right.…