I've long said that "Content is King; Customer Experience is Queen; and Data is the Crown Jewels." But a number of people I respect take different approaches, suggesting that "user…
It's time for a (semi) bold prediction: Amazon is going to launch its very own consumer-facing general search engine. Yes, they've got search on Amazon.com. Yes, they've got Alexa. But…
The single biggest challenge facing many organizations at the moment is how to find talent and how to build a digital team. There's massive demand across marketing and technology for…
Shopify just reported its earnings for the fourth quarter of and full-year 2021. And, much like the AGFAM—Apple, Google, Facebook, Amazon, and Microsoft’s—earnings, Shopify’s numbers tell a fascinating story about…
You've heard me say "Customer Experience is Queen" many times here on Thinks Out Loud. But what does it look like when a brand really takes that principle to heart?…
