We've long claimed around here that "it's all e-commerce." But, with digital transformation top of mind for so many companies, it's fair to ask, "Is e-commerce enough?" Can you claim…
When is it a bad idea to bet on the future? How about... never. First, we're seeing massive shifts in customer behavior during the pandemic — behaviors that look likely…
A protestor outraged by the introduction of the European Super League held a sign that said, "Fans, Not Customers." The nascent soccer competition felt its customers' — excuse me, fans'…
Jeff Bezos released his latest — and last — letter to shareholders as CEO of the company. And it's an extraordinary document, filled with lessons that demonstrate why the company…
This should be a fun one, Big Thinkers. You probably heard that Taylor Swift just re-recorded and released an updated version of her breakthrough album, Fearless. What in the world…
