Gratitude 2023 (Thinks Out Loud Episode 403)
Every year around Thanksgiving, I like to take a few minutes to remember how lucky I am. This year is no different. I'm incredibly fortunate. And, I'm incredibly grateful. Why…
Building a Human Brand in the Age of AI (Thinks Out Loud Episode 398)
Is AI going to strip all brands of their humanity? Or is it possible to build a human-centric brand in the age of AI? Here's a bigger question: Why should…
Strategy Session: How to Set Goals for Your Business (Thinks Out Loud Episode 389)
As I noted a week ago, if you're like most companies, you're about to start planning your strategy for next year. You started with a health check to assess where…
How to Add AI to Your Team (Thinks Out Loud Episode 383)
AI won't steal your job... you've heard that before. What it might do though is change what your job is. And it will definitely make you and your team more…
How to Balance Technology and Humanity in Customer Experience (Thinks Out Loud Episode 378)
We live in a world increasingly run by robots. But your customers are still, last time I checked, human beings. They crave connection and a little basic understanding. While you…