Social Success, Succinctly Stated (Small Business E-commerce Link Digest – October 28, 2011)
Social success depends on a number of factors. We take a look at exactly what those factors are.
How creative are you? (Small Business E-commerce Link Digest – June 5, 2009)
This week's links give a shout-out to creative types like David Armano, Hugh MacLeod, and Google.
What?!? You mean there's more to customer service than social tools?
Customer experience and loyalty can't just be something you do online, can they?
The fine line between connecting with customers and Spam.
Connecting with customers needs to serve their needs, not yours. When you only use it to serve yours, it's spam.
How can marketers hit a moving target?
David Armano thinks 2008 will be the year of the mobile internet. I completely agree. The way consumers interact with the web is changing dramatically, even though most customers don't…