What?!? You mean there's more to customer service than social tools?
Customer experience and loyalty can't just be something you do online, can they?
Comcast and Twitter (Sorry. No chickens this time).
Comcast seems to get Twitter. And their customers get better service. Everybody's a winner.
I Heart Zappos – The best customer service story you’ll ever hear
Truly the best customer story you're likely to hear for a long time. Zappos did a Good Thing.
Small Business Ecommerce Link Digest – March 14, 2008
This week's list of link love focuses on customer acquisition, small business success stories and, um, Eliot Spitzer. Sorry.
Meeting expectations
Customer service isn't defined by grand gestures. Customer service is defined by treating your customers like human beings.