Is it possible to fail too fast online?
Facebook seems to fail fast a lot. Is that the right strategy for you?
Spring feed reader cleaning (Small Business E-commerce Link Digest – June 11, 2010)
This week's list looks at selling online, Tony Hsieh, creating cultures and taking them to your customers. That's a nice day's work, innit?
When marketing meets customer service: Say what you mean; mean what you say
Nothing can do more to ruin great marketing than lousy customer service. Here's one example why.
4 steps to improve your online customer experience (Small Business E-Commerce Link Digest – June 26, 2009)
Improving customer experience isn't as hard as you might think. Here are a few ways to help.