Driving Seamless Experiences in 2016 (Thinks Out Loud Episode 149)
Driving Seamless Experiences in 2016 (Thinks Out Loud Episode 149) - Headlines and Show Notes The State of E-commerce 2016 (Thinks Out Loud Episode 148) What Makes You Think Your…
5 Warning Signs That Your Website Sucks
Does your website suck? I’m not asking to be mean. Really. Building a website that meets the needs of your business and your customers is a tricky balancing act. You…
How Safe is Your Business from Mobile E-commerce?
Mobile e-commerce is going to change the game. Again. The question is how at risk your business is due to these changes.
What Are Your Customers Actually Buying?
Why do airlines suck? That's the question raised by the just-released Airline Quality Rating Report for 2012 [PDF link]. The report suggests that airlines increasingly get the operational details right.…
What Are Your Customers Actually Buying? (Travel Tuesday)
Travel marketing (as well as most services), requires offering experiences that meet your customers expectations, every time. Here's why that matters.