Thinks Out Loud Episode 17: What's Wrong With Google's Enhanced AdWords Campaigns
Google now offers "Enhanced AdWords Campaigns," which begs the question: Enhanced for who?
Thinks Out Loud Episode 16: Respect Your Customer
Want your customers to care about your business? Show that you care about them.
How long can you afford to suck?
Customer service matters in a hyper-connected world. Here's why.
I love my computer because my friends live in it
I've been spending a lot of time lately on Twitter, from my laptop and Blackberry. Same with Facebook. And Flickr. Your customers are too. But here's the thing. I don't…