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customer behavior

AI generated image of robot shaking hands with a human being to illustrate the radical shifts in customer behavior coming from AI adoption
Anticipating Radical Shifts in Consumer Behavior from AI Adoption: A Look into the Future (Thinks Out Loud Episode 396)
Artificial Intelligence (AI), Customer Experience, Digital Transformation, Podcast, Technology

Anticipating Radical Shifts in Consumer Behavior from AI Adoption: A Look into the Future (Thinks Out Loud Episode 396)

Microsoft's Satya Nadella recently showcased the company's vision for "your everyday AI companion." This genuinely represents a remarkable vision of the future. And one that seems likely to occur. Fortunately,…

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4 ps of marketing for learning about your customer's digital footprint
Finding and Following Your Customer’s Digital Footprint [Updated: June, 2017]
analytics, content marketing, E-commerce, Engagement, Marketing, Social Media, social strategy, Strategy

Finding and Following Your Customer’s Digital Footprint [Updated: June, 2017]

Unsure how to use the data in your organization to improve your customer experience? My recent CXO Chat with IBM Big Data offers tips on how to do just that.
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