Finding and Following Your Customer’s Digital Footprint [Updated: June, 2017]
Unsure how to use the data in your organization to improve your customer experience? My recent CXO Chat with IBM Big Data offers tips on how to do just that.
How long can you afford to suck?
Customer service matters in a hyper-connected world. Here's why.
Small Business Ecommerce Link Digest – March 28, 2008
This week's ecommerce digest looks at optimization and getting the most for your efforts as we look at tough times. Seth Godin, Linda Bustos and a nice human interest story all illustrate the point. Check it out.
Small Business Ecommerce Link Digest – March 14, 2008
This week's list of link love focuses on customer acquisition, small business success stories and, um, Eliot Spitzer. Sorry.