Should Your Business Use ChatGPT? (Thinks Out Loud Episode 379)
A client recently asked if they should be using ChatGPT for their business? It's a good question, and given the power and risks these tools present, an important question every…
How to Balance Technology and Humanity in Customer Experience (Thinks Out Loud Episode 378)
We live in a world increasingly run by robots. But your customers are still, last time I checked, human beings. They crave connection and a little basic understanding. While you…
Big Digital Marketing Trends: Who Speaks For Your Business? (Thinks Out Loud Episode 377)
Generative AI like ChatGPT and Microsoft's tools and Google's Bard effectively drives the cost of producing content to zero. Who knows? Some of that content might even be decent. Content…
Big Trends: The Early Innings of AI in Marketing (Thinks Out Loud Episode 374)
You cannot escape talk of ChatGPT and large language models and AI in all its forms at the moment. The amount of ink, bits, audio, and video dedicated to the…
The End of Google? (Thinks Out Loud Episode 372)
Well, it's official: Microsoft is gunning for Google. They're building ChatGPT-like capabilities into "the new Bing" and explicitly stating they can steal share from Google. So is this the end…