Measuring customer satisfaction: the Avinash Kaushik interview March 12, 2008 Tim Peter analytics, E-commerce Web analytics don't measure customer satisfaction. Until now. Avinash Kaushik on 4Q and measuring customer satisfaction. View Full Post
The 7 keys to successful web metrics (Guide to Small Business Ecommerce Strategy) March 11, 2008 Tim Peter analytics, E-commerce Do you use web metrics to track your business or only to track your website? These tips will help you do both. View Full Post