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Man rating a business on his mobile phone to illustrate how to balance humanity and technology in customer experience
How to Balance Technology and Humanity in Customer Experience (Thinks Out Loud Episode 378)
Artificial Intelligence (AI), Customer Experience, Podcast

How to Balance Technology and Humanity in Customer Experience (Thinks Out Loud Episode 378)

We live in a world increasingly run by robots. But your customers are still, last time I checked, human beings. They crave connection and a little basic understanding. While you…

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