What Are Your Customers Actually Buying?
Why do airlines suck? That's the question raised by the just-released Airline Quality Rating Report for 2012 [PDF link]. The report suggests that airlines increasingly get the operational details right.…
USTA: 39 Percent Don't Want to Fly
Here's a shocker: Flying sucks. And it's impacting all sorts of travel decisions. According to a US News & World Report article that outlines results from a recent U.S. Travel…