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keynote address
Latest Past Events
Digital Marketing Directions 2020: The Key Trends Driving Your Hotel Marketing Next Year
Client Site – BostonYour customers spend their lives immersed in the social, mobile web, constantly connected but also all too often bombarded by a broad mix of messages, promotions, packages, and prices everywhere they look. OTA's, metasearch, and direct channels compete to drive bookings and brand awareness, but is it possible that they're only serving to confuse your…
13th Annual Customer Experience Conference
New York Marriott Downtown 85 West Street, New YorkJoin me and other advanced practitioners in customer experience at The Conference Board’s 13th Annual Customer Experience Conference, taking place at the Marriott Downtown in New York, NY on May 4-5. I'll be chairing the event and providing opening and closing remarks each day, as well hosting some sessions throughout. The conference will focus on…
Digital Marketing Directions 2016: The Key Trends Driving Your Hotel Marketing Next Year
HSMAI DC Chapter WashingtonYour customers spend their lives immersed in the social, mobile web, constantly connected but also all too often bombarded by a broad mix of messages, promotions, packages, and prices everywhere they look. OTA's, metasearch, and direct channels compete to drive bookings and brand awareness, but is it possible that they're only serving to confuse your…