Your customers spend their lives immersed in the social, mobile web, constantly connected but also all too often bombarded by a broad mix of messages, promotions, packages, and prices everywhere they look. OTA’s, metasearch, and direct channels compete to drive bookings and brand awareness, but is it possible that they’re only serving to confuse your guests?

Professional keynote speaker Tim Peter of Tim Peter & Associates presents the key trends shaping guest behavior this year and next — and how you can leverage those trends to cut through the clutter and capture the hearts, minds, and wallets of your guests.