The Key to Social Media Success (Travel Tuesday)
Connecting with customers matters a lot to travel agents. And to plenty of other businesses. Here's how you can do a better job of connecting no matter what you do for a living.
Today and Tomorrow: Mobile and The Changing Customer Journey
My slides on mobile marketing and its effects on the travel industry.
How Big Will Mobile Be? (Travel Tuesday)
This week's Travel Tuesday post gives an indication as to how big mobile might actually get. And, it's huge.
What Are Your Customers Actually Buying? (Travel Tuesday)
Travel marketing (as well as most services), requires offering experiences that meet your customers expectations, every time. Here's why that matters.
E-commerce Still Has Lots of Room to Grow (Small Business E-commerce Link Digest)
E-commerce isn't dead yet. In fact, its growth as it ends its second decade may surprise you.