It’s Not “Mobile First.” It’s “Customer First.”
Pew recently released some new data that shows some 68% of U.S. adults own a smartphone as do almost 90% of people who make more than $75,000 per year. Which…
Mobile is So Much Bigger Than You Think – Thinks Out Loud Episode 140
Mobile is So Much Bigger Than You Think - Headlines and Show Notes Millennials at the Mall: What Factors Drive Young Consumers’ Retail Decisions? The PC is passé. What now?…
The Hidden Factor OTA’s Use to Get Between You and Your Guests (Travel Tuesday)
When I talk with hotel industry leaders, it seems we’re continually discussing the same set of topics: How can we compete effectively with new the distribution and lodging players available…
Learning How to Fail
I read two thought-provoking pieces this weekend about how companies can succeed in the digital economy, but how they often fail to do so. The first, from the Wharton School…
6 Must-See Mobile Commerce Messages for You: E-commerce Link Digest
Crazy travel week this past week, Big Thinkers, with stops in New York, Chicago, and Cedar Rapids. I'm sure you've been busy too. And with the weekend rapidly approaching, how…