What Are Your Customers Actually Buying?
Why do airlines suck? That's the question raised by the just-released Airline Quality Rating Report for 2012 [PDF link]. The report suggests that airlines increasingly get the operational details right.…
IAB Study on Travel and Media
The IAB has an interesting study outlining trends among travelers and their media use. Some of the key findings? Travel is their top "big ticket" purchase. 23% of Americans are…
Inside Google’s 2012 Traveler “Road to Decision”
Just a heads-up that I've taken a look at Google’s 2012 Traveler “Road to Decision” Presentation over on the main blog. Loads of good takeaways. For instance, the report (and…
The future of travel?
Sabre has a video up on YouTube that shows their view of the future of travel: [youtube http://www.youtube.com/watch?v=P2V-4MJZ_Rk&w=560&h=315] The funny thing is, everything shown in this video exists today, in…
USTA: 39 Percent Don't Want to Fly
Here's a shocker: Flying sucks. And it's impacting all sorts of travel decisions. According to a US News & World Report article that outlines results from a recent U.S. Travel…