What's E-commerce Mean Today, Anyway? Thinks Out Loud Episode 46
Mobile changes the nature of shopping and e-commerce dramatically. What does that mean for your business?
How Do You Know Your Social or Mobile Marketing is Working? (Travel Tuesday)
Analytics are great tools, but only if you use them well. Are you using your analytics tools properly?
Can Your Customers Really Trust You?
Suddenly companies seem to think it's OK to impersonate their customers. Here's why that's a real bad idea.
The Customer, Man. It's All About the Customer.
New research shows, as we've always known, the customer is king.
The Amazon Guide to Marketing Budgets
Amazon doesn't spend much money on anything. Well, except when it's good for customers. Here's why.