What Can You Learn From Borders' Bankruptcy?
Borders didn't go bust because of e-commerce or e-books. But their failure there points the way to understanding why and how you can avoid it.
The ACSI 2010 Results Are In: What the Numbers Mean for You
The American Customer Satisfaction Index numbers are in. Here's what it means to you.
Super Stuff to Get You Through Super Bowl Weekend (Small Business E-commerce Link Digest – February 4, 2011)
I don't know if you've heard, but there's some kind of big football game going on this weekend. Troy Polamalu and his apparently genetically-enhanced hair are going up against people…
Sizing up Squarespace (thinks Small Business Web Hosting Review)
The thinks Small Business Web Hosting Review takes a long look at Squarespace. And likes what it sees.
If it's that hard to measure, it ain't working
Measurement isn't always so hard to do. At least not if your efforts are working.