Speed (Or Lack Thereof) Kills September 19, 2012 Tim Peter Customer Service, E-commerce, Marketing Are your websites fast enough? Do you have a plan to upgrade your servers and services? If not, are you sure that's a good idea? View Full Post
A Simple Technique for Product Innovation September 17, 2012 Tim Peter analytics, Customer Service, E-commerce Do you want to know what makes your customers tick? Have you ever considered watching them? View Full Post
Is Mobile Overtaking Desktop Internet Use? September 13, 2012 Tim Peter E-commerce, Mobile, Strategy New data highlights the decline in internet desktop use and the increase in mobile internet. View Full Post
"Where U @?" Social and Mobile Marketing Presentation September 12, 2012 Tim Peter E-commerce, Marketing, Social Media, social strategy My presentation on social and mobile marketing to the New York City chapter of HSMAI from September 12, 2012. View Full Post
No Daddy: What Happens When Your Host Gets Hacked September 11, 2012 Tim Peter content marketing, E-commerce, Strategy GoDaddy got hacked. Or not. Either way, it screwed its customers. Here's how you can recover. View Full Post