How Customer Data Drives Satisfaction and Increased Revenues
Over the last few days, we've spent a bunch of time looking at who owns your customer, how great hotels use customer data to own their guests' experience, and why…
Want to Own the Customer? Own the Data – Thinks Out Loud Episode 112
Want to Own the Customer? Own the Data - Headlines and Show NotesWho Owns Your Customer? How the Best Hotels Own the Guest (Travel Tuesday) Do Marketers Rely on Instinct…
How the Best Hotels Own the Guest (Travel Tuesday)
Just yesterday, I was talking about who owns your customer and how new entrants can seize that relationship. Hotel marketers have been dealing with this challenge more than most. Not…
Who Owns Your Customer?
Who owns your customer? You’d think, by definition, you do. It sure seems like a reasonable assumption, right? After all, you’ve established a dialogue with people interested in your products…
4 Award-Worthy Hospitality Marketing Posts: Hospitality Marketing Link Digest
Anyone planning on watching the Oscars™ tonight? Or are you too busy gearing up for the Adrian Awards tomorrow? Me? I'm doing both—watching the former, attending the latter (hope I'll…