You've heard me say "Customer Experience is Queen" many times here on Thinks Out Loud. But what does it look like when a brand really takes that principle to heart?…
The Frightful Five, the AGFAM — Apple, Google, Facebook, Amazon and Microsoft — have all reported their quarterly or annual earnings for the past quarter. And given their dominance as…
I’m not a big “there are two types of blank in the world” person. But, when it comes to leadership in a digital era, there really are two types of…
Last week, we talked about some big tech trends for 2022 and why, mostly, they don't matter for your business this year. Which begs the question: Are there any 2022…
We've long claimed around here that "it's all e-commerce." But, with digital transformation top of mind for so many companies, it's fair to ask, "Is e-commerce enough?" Can you claim…
