Warning: Early adopters may get hosed…
Twitter disappeared today. So much for its e-commerce potential. Who knew in advance? Apple "iPwnd" the first iPhone customers. OK, they've backtracked, but, jeez, what a miserable thing to do.…
What great art teaches about the art of great service…
I started my career in show business, which also means I waited tables a fair bit. I learned valuable lessons from each about satisfying customers. Entertainment audiences want to be…
Why is it called the “food service” industry?
Seth Godin clearly has food on his mind lately. First it was waiters, now this. And he's dead on the money. I waited tables through high school and college, and…
Customer service is not dead…
My wife got me John Berendt's very engaging "The City of Falling Angels" for Christmas. The book discusses the political and social realities in Venice as seen through the eyes…