Speed (Or Lack Thereof) Kills September 19, 2012 Tim Peter Customer Service, E-commerce, Marketing Are your websites fast enough? Do you have a plan to upgrade your servers and services? If not, are you sure that's a good idea? View Full Post
A Simple Technique for Product Innovation September 17, 2012 Tim Peter analytics, Customer Service, E-commerce Do you want to know what makes your customers tick? Have you ever considered watching them? View Full Post
The Golden Age of Web Performance by Josh Fraser June 21, 2012 Tim Peter Customer Service, Redesign Torbit CEO Josh Fraser walks through why web performance matters to your customer and to your business. View Full Post
Why must you respond to negative comments in social media? June 13, 2012 Tim Peter Customer Service, Engagement, Marketing, Social Media, social strategy One social-savvy customer had a bad experience? You can bet all their friends know about it. View Full Post
It just works October 17, 2011 Tim Peter Customer Service, E-commerce, Google, Strategy Products and services that "just work" work better for your customer and for your business. Here's why. View Full Post