All the latest tech and toys in digital marketing are always cool. ChatGPT? Cool. The new Bing? Cool. Many of the innovations that Google just announced? Also cool. But do…
I'm not an optimist. I'm a "possibilist." And, I'm betting you are too. What's a possibilist? It's someone who sees the world as it is and also can see a…
You and your customers have lived through massive transformation in the last two-plus years. Not just “digital transformation.” But transformation of every aspect of our lives. We’re not the same…
I've long said that "Content is King; Customer Experience is Queen; and Data is the Crown Jewels." But a number of people I respect take different approaches, suggesting that "user…
You've heard me say "Customer Experience is Queen" many times here on Thinks Out Loud. But what does it look like when a brand really takes that principle to heart?…
