We Owe It To Our Customers to Make Their Lives Better (Thinks Out Loud Episode 361)
I'm not an optimist. I'm a "possibilist." And, I'm betting you are too. What's a possibilist? It's someone who sees the world as it is and also can see a…
Top Trends: The Word of the Year in Digital is “Integration” (Thinks Out Loud Episode 356)
You and your customers have lived through massive transformation in the last two-plus years. Not just “digital transformation.” But transformation of every aspect of our lives. We’re not the same…
Where Content, Community, and Customer Experience Meet (Thinks Out Loud Episode 346)
I've long said that "Content is King; Customer Experience is Queen; and Data is the Crown Jewels." But a number of people I respect take different approaches, suggesting that "user…
How Lively Demonstrates Customer Experience is Queen (Thinks Out Loud Episode Episode 339)
You've heard me say "Customer Experience is Queen" many times here on Thinks Out Loud. But what does it look like when a brand really takes that principle to heart?…
Digital Transformation is All About Customers (Thinks Out Loud Episode 323)
It's no secret that we think about digital transformation, digital marketing, and ecommerce constantly here at Tim Peter & Associates and Thinks Out Loud. That's what we do, after all.…