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AI generated image of robot shaking hands with a human being to illustrate the radical shifts in customer behavior coming from AI adoption
Anticipating Radical Shifts in Consumer Behavior from AI Adoption: A Look into the Future (Thinks Out Loud Episode 396)
Artificial Intelligence (AI), Customer Experience, Digital Transformation, Podcast, Technology

Anticipating Radical Shifts in Consumer Behavior from AI Adoption: A Look into the Future (Thinks Out Loud Episode 396)

Microsoft's Satya Nadella recently showcased the company's vision for "your everyday AI companion." This genuinely represents a remarkable vision of the future. And one that seems likely to occur. Fortunately,…

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Screenshot of Google's Search Generative Experience to illustrate the idea of escaping Big Tech's web
Is Google Telling Us That Organic Search Doesn’t Matter Any Longer? (Thinks Out Loud Episode 392)
Artificial Intelligence (AI), content marketing, Customer Experience, Google, Podcast, Strategy

Is Google Telling Us That Organic Search Doesn’t Matter Any Longer? (Thinks Out Loud Episode 392)

Google has been remarkably transparent lately in telling marketers and brands and businesses how to rank better in search. The trick, of course, is not try to rank. It's to…

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Man rating a business on his mobile phone to illustrate how to balance humanity and technology in customer experience
How to Balance Technology and Humanity in Customer Experience (Thinks Out Loud Episode 378)
Artificial Intelligence (AI), Customer Experience, Podcast

How to Balance Technology and Humanity in Customer Experience (Thinks Out Loud Episode 378)

We live in a world increasingly run by robots. But your customers are still, last time I checked, human beings. They crave connection and a little basic understanding. While you…

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Photo of young woman on mobile phone, choosing how to rate her experience, illustrating the idea that customer experience is cool
Big Digital Marketing Trends: Customer Experience is Cool (Thinks Out Loud Episode 375)
Artificial Intelligence (AI), Customer Experience, Podcast

Big Digital Marketing Trends: Customer Experience is Cool (Thinks Out Loud Episode 375)

All the latest tech and toys in digital marketing are always cool. ChatGPT? Cool. The new Bing? Cool. Many of the innovations that Google just announced? Also cool. But do…

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