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Cover illustration of Tim Peter's new book, Digital Reset: Driving Marketing and Customer Acquisition Beyond Big Tech
Digital Reset: Build Customer Relationships Big Tech—and AI—Can’t Touch (Thinks Out Loud 458)
Customer Experience, Digital Transformation, E-commerce, Marketing, Podcast, Strategy

Digital Reset: Build Customer Relationships Big Tech—and AI—Can’t Touch (Thinks Out Loud 458)

This is a huge week around here. I’ve just announced the release of my new book, Digital Reset: Driving Marketing and Customer Acquisition Beyond Big Tech. Which, yay, and all.…

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MidJourney generated image of a robot providing poor, impersonal service to a customer to illustrate the question of whether AI will kill your brand
Will AI Kill Your Brand (Thinks Out Loud Episode 435)
Artificial Intelligence (AI), content marketing, Customer Experience, Marketing, Podcast, Strategy

Will AI Kill Your Brand (Thinks Out Loud Episode 435)

Artificial intelligence will shape the way your customers interact with your brand. That’s undoubtedly true. In fact, it’s possible we’ll see cases where the customer might not interact directly with…

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Screenshot of Google's Search Generative Experience to illustrate the idea of escaping Big Tech's web
Revisiting How to Escape Big Tech’s Web (Thinks Out Loud)
Artificial Intelligence (AI), content marketing, Customer Experience, Marketing, Podcast, Strategy

Revisiting How to Escape Big Tech’s Web (Thinks Out Loud)

Big Tech relentlessly seeks to get between you and your customers. They spin the web... and we get caught in it. How can you build a brand that customers want…

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