Why is it called the “food service” industry?
Seth Godin clearly has food on his mind lately. First it was waiters, now this. And he's dead on the money. I waited tables through high school and college, and…
Customer service is not dead…
My wife got me John Berendt's very engaging "The City of Falling Angels" for Christmas. The book discusses the political and social realities in Venice as seen through the eyes…
Top Posts of the Year
The week and the year are winding down. In case you missed any of these, here are some of the most popular posts this year (based on traffic). 2007 Predictions…
What’s the least you can do?
Lots of folks, such as Anne and Judi Sohn on Web Worker Daily, are talking about New Year's Resolutions. While you're working on your New Year's Resolutions this year, resolve…
Change the game…
I found this through Digg. The biggest lesson here is whether you're better off selling to the sold, which we're all taught to do again and again, or whether the…