The 13-month year
Just some quick fun with numbers today. Check it out.
Want to improve conversion? Start at the end.
Getting customers to buy online isn't always easy. But it helps if you start at the right end of the funnel.
Happy Birthday Google (Small Business E-commerce Link Digest – 9/12/2008)
Google's anniversary is a good time to learn more about how to get the most from Google.
What?!? You mean there's more to customer service than social tools?
Customer experience and loyalty can't just be something you do online, can they?
Twitter will make us the Borg. Resistance is futile. And that's OK.
Lifestreaming apps like Twitter and Facebook are changing human - and by extension, customer - behavior. Are you ready?