What?!? You mean there's more to customer service than social tools?
Customer experience and loyalty can't just be something you do online, can they?
Twitter will make us the Borg. Resistance is futile. And that's OK.
Lifestreaming apps like Twitter and Facebook are changing human - and by extension, customer - behavior. Are you ready?
What every small business needs to know about Google's antitrust investigation
The U.S. DOJ is looking into Google for antitrust. You should care. Here's why.
Vinton Cerf talks: Why the mobile internet will change the game for everyone
The mobile web is changing lives and businesses. Are you ready to make the most of it?
And only the court jester can tell the truth…
Exhibit A: Exhibit B: Reviewed by the New York Times here.