Revisiting “We Owe it to Our Customers to Make Their Lives Better” (Thinks Out Loud)
We're more than halfway through the first quarter of 2023. The year is well on its way, but there's also plenty of time ahead to decide what kind of year…
Your Employees — and Customers — Live in a Different World Now (Thinks Out Loud Episode 362)
Have you heard about "quit quitting?" Do you think "kids these days" don't want to work? Are you even a little bit frustrated by the way your employees approach their…
We Owe It To Our Customers to Make Their Lives Better (Thinks Out Loud Episode 361)
I'm not an optimist. I'm a "possibilist." And, I'm betting you are too. What's a possibilist? It's someone who sees the world as it is and also can see a…
Revisiting "Digital Transformation is All About Customers" (Thinks Out Loud)
Digital transformation is all about customers. You can't put it more plainly than that. Your customers carry the internet in their pockets — and more commonly, in their hands —…
Are You Using Digital to Create Customers or Create Fans? (Thinks Out Loud Episode 326)
A protestor outraged by the introduction of the European Super League held a sign that said, "Fans, Not Customers." The nascent soccer competition felt its customers' — excuse me, fans'…