Customer Experience is Queen? What Does That Mean? (Thinks Out Loud Episode 190)

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Customer Experience is Queen? What Does That Mean? (Thinks Out Loud Episode 190) – Headlines and Show Notes

• Content is King, Customer Experience is Queen (Thinks Out Loud Episode 188)
• Meet the king, the queen, and the crown jewels: content, customer experience, and data – Biznology
• Want To Survive Digital Disruption? Make Experience Your Business
• ‘Experiences’ Are Everything Now: Implications for Your Brand
• Brand Strategy At The Point Of Sale Doesn’t Have To Be Hard – Brand Quarterly
• Amazon Go Shows How E-commerce Will Work in the Future (Thinks Out Loud Episode 182)
• 8 Posts Exploring Amazon Go and the Future of Digital Marketing: E-commerce Link Digest
• Online reviews impact purchasing decisions for over 93% of consumers, report suggests | The Drum
• The Single Most Effective Way to Improve Your Brand’s Digital Marketing (Travel Tuesday)
• Social proof – Wikipedia
• What Makes You Think Your Customers Care About You?
• Net Promoter and growth – Bain & Company: Net Promoter System
• For M&E Industry, The Experience Era Starts With Great Content
• 9 Insights Into Customer Experience, Content Marketing and More: E-commerce Link Digest
• 8 Crucial Customer Experience Insights: E-commerce Link Digest
• Improving Customer Experience in 2017: The Conference Board’s 13th Annual CX Conference
• How Lively Demonstrates Customer Experience is Queen (Thinks Out Loud Episode Episode 339)

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Contact information for the podcast: podcast@timpeter.com

Past Insights from Tim Peter Thinks

You might also want to check out these slides I had the pleasure of presenting recently about how to lead mobile-focused digital transformation within large organizations (a topic we’ve been talking about a fair bit lately). Here are the slides for your reference:

Technical Details for Thinks Out Loud

Recorded using an Shure SM57 microphone through a Mackie Onyx Blackjack USB recording interface into Logic Express 9 for the Mac.

Running time: 11m 20s

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