Book Review of the Week(ish) – Summer Reading List Edition: Week 1
I love summer. No better time to grab some good reads, a favorite beverage, and enjoy the great outdoors. No TV. No video games. Not even, dare I say it,…
Random thoughts on random things (AKA Links for June 14, 2007)…
First off, there's the ongoing Google backlash at: Read/Write Web, where Josh Catone didn't seem to like his other options, and... TechCrunch, where Arrington notes how eBay got up in…
What great art teaches about the art of great service…
I started my career in show business, which also means I waited tables a fair bit. I learned valuable lessons from each about satisfying customers. Entertainment audiences want to be…
Kick ‘em while they’re up…
And so the Google backlash begins. Privacy International ranks Google last among Internet service companies... Then they follow it up with a letter to Eric Schmidt. Donna Bogatin gives one…
Drucker and the future of free agency…
So, Anne and I continued the dialogue from the other day regarding Peter Drucker and paradigm shifts. While we're not 100% aligned, one of the key points where we agree…