Is the connected age eliminating the reality of the information age?
Anne and I debated information workers vs. web workers some time back (you can review Anne's side of the argument here and here and see my arguments here and here).…
Great examples of customer service and how to get there yourself…
Jackie Huba discusses the best and worst of customer service in the mobile industry. What's really remarkable about this post is that only one company was mentioned. All the other…
OTA’s to set pricing based on country of origin
OTA’s to set pricing based on country of origin
Should your company have a blogging policy?
I need to read Mike Moran more regularly. He's more than brilliant; he's useful. To me, we should all aspire to usefulness. As Garrison Keilor once said , "There are…
David Armano on developing a “whole new mind”
I genuinely admire David Armano. After reading Daniel Pink's "A Whole New Mind," I now have a greater appreciation why. Armano's "lessons learned in design school" post applies to most…